Visible, North American mobile operator “low-cost” Verizon, confirmed that several users had their accounts hacked last Monday (11). According to the company, the criminals used data from “external sources” for access.
To The Verge, the company said it worked to contain the problem since it became aware of the case. However, the operator did not mention what measures were taken to protect customers.
With no physical stores, Visible is a “fully digital” operator.Source: Wirefly/Playback
Earlier this week, several customers reported receiving emails from Visible about changing passwords and registration addresses. People also noticed unauthorized operator charges on their credit card statement and PayPal.
No Reddit, a consumer revealed that the attackers used his bank details to buy an iPhone 13. Another user claimed that his account was hacked the day after subscribing to the phone service.
This Wednesday (13), the company published an official note about the case. According to the company, the internal investigation identified that the hacks occurred because criminals found user data from external sources.
Following the pattern, Visible recommended that customers change the password to access the platform. However, the operator itself turned off the password reset system and, when trying to carry out the process, people began to encounter an error message.
Compounding the situation, Visible’s platform is having technical issues.Source: The Verge/Reproduction
Recommendations for similar cases
Cybercriminals hacking after finding data in leaked internet lists is a very common practice. Therefore, the recommendation is that users have unique passwords for each service.
Digital security experts also encourage the use of two-factor authentication. This provides extra protection even if the password is exposed in a leak or at a time when it is not possible to change it.